OMA Parent Guide

OMA is the app your daycare or caregiver uses to keep you in the loop. As a parent, you can:

• See daily updates about your child’s day (meals, naps, activities, and more)
• Message your care provider
• Read incident reports and acknowledge them when asked
• Watch live classroom cameras when your provider offers them
• View tuition info and payment options
• Keep your family’s contact information up to date

Your care provider invites you. After you join, you’ll see a parent view focused on your children — not the tools staff use to run the business.

You need an invitation from your daycare or caregiver before you can use OMA as a parent. Ask them to send one if you haven’t received it yet.

After you sign in, Home shows the children linked to your account.

• Tap a child to open their page
• You’ll see their classroom or care provider name under their name
• Use the bottom tabs for Payments, Care, and Settings

If Home says no children are linked yet, your provider may still be finishing setup. Only your provider can add children — reach out to them if the list stays empty.

Open a child, then stay on the Activities tab to see updates from their day — notes, photos, and other moments staff share.

Tip: Pull down on the list to refresh if you’re waiting on a new update.

On a child’s page, open the Messages tab to read conversations related to that child.

1. Tap a conversation to read it and reply.
2. Use Messages for quick questions about pickup, supplies, or the day.

The Incidents tab lists incident reports staff have shared for that child.

1. Tap a report to read what happened, when, and any follow-up.
2. If a report says Awaiting acknowledgement, open it and follow the prompts.
3. Acknowledged reports stay in the list so you can look back later.

Tip: If something in a report doesn’t look right, message your provider through the app or contact them directly — don’t wait until pickup if you’re concerned.

Open the Cameras tab on a child’s page to watch live classroom cameras when your care provider offers them.

• Tap a camera to view it full screen
• If cameras aren’t available, the app will say so — not every provider has this turned on

Live cameras are meant for a quick look during the day. Please don’t record or share streams without your provider’s permission.

Use the bottom Payments tab for tuition info and your provider’s preferred payment options.

• Open provider payment links (for example Venmo) when they’re listed
• Check amount due and any statements your provider has sent
• Set up autopay when your provider supports card payments in OMA

Tip: Payments made through Venmo or similar services are confirmed by your provider, not by OMA.

The Care tab is your provider’s contact card — address, phone, email, and documents like a parent handbook.

Open Settings from the bottom tabs to manage your account, notifications, and family profile.

• Update your own contact details (phone, address, and related info)
• Review and update your child’s information when needed
• Ask your provider to add new children — parents can’t add them in the app
• Choose which push notifications you receive on this device

Tip: If you notice placeholder or sample address or contact info when you first join, edit it so everything matches your family.

1. Use the email you actually check. Invites and login are tied to that address.
2. Allow notifications so you don’t miss messages or important reports during the day.
3. Start from Home and tap the child — Activities, Messages, Incidents, and Cameras all live on the child’s page.
4. Acknowledge incident reports promptly when your provider asks you to.
5. Keep contact info current so staff can reach the right person at pickup or in an emergency.

• Install OMA on your phone
• Open your invitation email and accept it
• Create your account (or sign in) with the invited email
• Confirm your children appear on Home
• Open a child and check Activities
• Send or reply to one message
• Review any incident reports waiting for you
• Try Cameras if your provider has them
• Open Payments and Care so you know where to find them
• Update placeholder contact or address details in Settings
• Turn on notifications

If something in the app doesn’t match this guide, or you’re stuck on a step, reach out with:

• Your name and the email on your account
• Your child’s daycare or caregiver name
• What you were trying to do, and what you saw instead

Email ron@ronpollc.com and we’ll help you get unstuck.